Help and contact

Write to us

A question, a problem, an idea? Write to contact@abrioapp.com. We reply by email, usually within a few business days.

In the app, Settings › Contact us prepares an email with the Abrio version and your phone. To help us reply faster, tell us what you were doing and what happened, with a screenshot if you can. Never send us your password.

Quick answers

Manage or cancel my subscription

Your subscription is managed by the store, not by Abrio: in the app, Settings › Manage subscription, or from your Apple or Google Play account. Cancel before the end of the current period (at least 24 hours before on iPhone) to avoid renewal. Refund requests go through Apple or Google.

Get my subscription back on a new phone

Forgot my password

On the sign-in screen, tap Forgot password: a reset email is sent to you.

Get my data

Settings › Export all my data creates an archive with your information and documents.

Delete my account

See Delete your account. Remember to cancel your subscription first.

Invite a relative, a tenant or a contractor

In Settings › Invite a member. Guests are free: only the home's holder carries the subscription. The invited person enters their code with I have an invitation code (Settings).

An assistant answer is wrong or inappropriate

Tap Report this answer under the answer. For gas, electricity or refrigerant, always use a professional; in an emergency, call emergency services.

Notifications don't arrive

Check that they are allowed in your phone's settings, then in Abrio's Settings › Notifications.

Withdraw my consent to AI or usage analytics

Settings › AI analyses and Settings › Analytics. Without AI consent, scans, the assistant, quote analysis and incentive search are turned off.